Stockport Homes arranges and oversees the installation of a variety of major adaptations for our disabled tenants. Examples of major adaptations include stairlifts, level access showers and ramps.
The process can take a bit of time but Stockport Homes constantly monitors service delivery to ensure that the work is completed to a high standard, and in realistic timescales. We monitor the time taken from the point we formally request a contractor to carry out the adaptation to the day the adaptation is installed or finished. At the moment we monitor the speed of installation of showers, ramps, stair lifts, ceiling track hoists, through floor lifts, wash/dry WCs, and fencing.
Like most organisations, our business environment constantly changes. These changes tend to reflect the increasing demand for our services and the changing legal environment that we work in. This year we have reviewed our current published target timescales and the type of adaptations work we monitor.
Here’s the good news: For the installation of the vast majority of stair lifts, ramps and ceiling track hoists we can now complete the work faster.
However, for other types of adaptations we recognise that we are not able to meet the current published time targets.
We now install very few vertical lifts, wash/dry toilets or fencing, so we are proposing not to monitor installation timescales in a formal way though we will continue to press our contactors for the best possible delivery timescales.
For all other adaptations we currently monitor we are proposing to change the service standards from to more accurately reflect the time that it is actually taking to provide the adaptations:
*The Priority category is set by the Occupational Therapist who assesses the disabled person. They no longer use “High” as a category.
As with most changes to our service provision we welcome your thoughts on our proposals.
To let us know what you think or ways that we can improve please complete the short survey.
Alternatively you can write to us at: Stockport Homes, Customer and Community Engagement, Cornerstone, 2 Edward Street, Stockport SK13NQ or email us at firstname.lastname@example.org