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Restructure of services to older tenants

Posted 26 August 2016   |   By Nicola Poulter

Approximately 1/3 of our tenancies head of household are over the age of 60 with the majority living in non-specialist accommodation. We’ve recently restructured how we manage services to our older tenants with an emphasis on reaching out to our older people in our non-specialist accommodation.

Tenants in our sheltered housing schemes receive housing management and support through a combination of Independent Living Co-ordinator (ILC) and Independent Living Assistant (ILA) roles. The change in job title reflects the emphasis of the roles to assist in enabling people to retain their independence.

ILCs focus is within our existing sheltered schemes providing housing management services to our tenants, whilst the ILAs provide support to the ILCs and work in a broader geographical area. Their role encompasses promoting social activities and events to alleviate social isolation.

The focus of all roles is to act as facilitators whilst enabling people to continue to do things for themselves. The aim of the ILA service is to have a wide range of regular and one off activities/events throughout Stockport throughout the year working in conjunction with tenants, our Older Persons Activities Co-ordinator and Outreach Workers.

Our Older Persons Neighbourhood Housing Officer provides a dedicated housing management service to our 60+ housing with Carecall service whilst our Outreach Workers specialise in assisting older customers with one off short term help as required. This can include for example, assistance following bereavement, hospital discharge and assistance with maximising income to include specialist benefits for older people such as Attendance Allowance.

For more information, please contact the team on 0161 474 4291.

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Page last reviewed 14/11/2018