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SHG Chatbot Nov21 Webheader

Name our chat bot competition

Posted 03 November 2021   |   By Nicola Poulter

As part of our plans to introduce a chat bot on the Stockport Homes website we are running a competition to name our chat bot. Simply vote for your favourite name from our shortlist for a chance to win a £25 Amazon voucher* If you would like to be entered into the competition, please make sure to fill in your contact details on the survey. Good luck!

To enter, please vote and fill in your details on the chat bot competition survey.

Deadline for entries is: 5pm on Friday 12th November.

 

More information about the chat bot

Since January 2021 you have been able to speak to a member of our one number team direct from the Stockport Homes website using our live chat facility. To open a chat, you just click on the green speech bubble in the bottom right-hand corner and type in your question and a member of the team will reply.

The live chat is available 9am-5pm, Monday-Friday and we currently receive around 100 chat a week. The feedback we have received has been great, with customers receiving quick answers to their queries.

In December we will be improving the web chat further by adding the ability to direct you to pages on our website to answer your query. So, for example, if you ask, “How do I get permission to have a pet in my home?” you will be shown a link to the pet permission form. This automated part of the web chat will also be available 24 hours, 7 days a week so you can get quick answers to your queries whenever you need them!

*Terms and conditions apply

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Page last reviewed 03/11/2021