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Information about Coronavirus (COVID-19)

Posted 02 April 2020

The safety and well-being of our customers and colleagues is always our number one priority – we are following government guidance for everyone to stay at home and stay safe. We are working hard to deliver essential services and support, please see information below;

 
You can also message us via our Facebook page, which is monitored from 8am to 10.30pm 7 days a week.
  • Customer Safety

    We are aware that a number of our customers may have an appointment scheduled for a gas safety check or electrical test. These checks are mandatory for the continued safety of your home. We do however recognise the need to protect our customers and our contractors. If you have an appointment for a gas safety check or electrical test and you are currently in self isolation please contact us immediately on 0161 218 1944. We will rearrange the appointment for 14 days after you have commenced self isolation. As these checks are mandatory we will be unable to cancel the appointment indefinitely as we must ensure they checks are carried out on or before their due date.

    Please be assured that all our contractors will take all necessary hygiene precautions to protect you and your family.

  • Furniture recycling and furnished tenancies

    Recycled furniture

    The furniture recycling project is a referral only project, so customers can’t access it directly. The service is suspended at the moment due to the risk to staff and customers from contact in homes. We will be trying to deal with emergency cases where we can. Other options for low cost furniture include freecycle, Gumtree, Facebook Marketplace or getting a loan from Stockport Credit Union.

    If you would like to donate items, we will be operating a very limited collection service over coming weeks. We will prioritise collection of white goods (fridges, freezers, ovens and washing machines) in good working order. Please email our inbox at furniture@stockporthomes.org with your details and a photograph. There may be a delay in getting back to you.

    Furnished Tenancies

    Furnished tenancies are mainly offered to new tenants in need, subject to availability. At the moment, we are limiting new furnished tenancies and will only consider them for households in the most need. If you are working or likely to get into work soon, a furnished tenancy may not be affordable for you. Other options for low cost furniture include Freecycle, Gumtree, Facebook Marketplace or getting a loan from Stockport Credit Union.

     

  • Your Local Pantry Mottram Street and Penny Lane

    PENNY LANE & MSP

    The way you shop at Your Local Pantry is changing due to advice from Public Health England.

    Your Local Pantry Penny Lane & Mottram Street are closed temporarily from 18th March at mid-day.

    This is due to Public Health England guidelines about staying safe by not having close social contact with other people. From next week, Penny Lane and Mottram Street Pantry members will be able to use Woodley Pantry, Bridgehall Pantry at Number 5 or Brinnington Pantry.

    The way the pantries are running is also changing for now.

    If members are well and showing no symptoms of Covid-19 (Corona virus), they can collect a pre-packed food bag of 10 items from any of the three pantries listed above.

    For Brinnington and Pantry at Number 5 this will be on a Thursday between 3.30-5.30pm or Friday between 10am and 12 noon.

    At Woodley Pantry this will be on Tuesday between 3.30-5.30pm or Wednesday between 10am-12 noon.

    As ever good hygiene practices are being followed, our staff and volunteers will be washing their hands every 20 minutes, hand sanitizers are available and gloves will be worn when handling the bags. We will also be sanitising surfaces, handles and cleaning high traffic areas more regularly than usual.

    If a member is self isolating or ill, someone can collect on their behalf if they show their membership number.

    MEMBERS NEED TO BRING THE EXACT AMOUNT OF £3.50 FOR THEIR SHOP. Unfortunately, we cannot provide change at the moment. Members paying by standing order who do not want to collect their food bag need to cancel their standing order. This is member’s responsibility.

    Please bear with us at this time. We are doing our best to serve Your Local Pantry members and the community in the best way we can. The health and wellbeing of our volunteers, pantry members and staff remains our highest priority. We appreciate your understanding and your support for our staff and volunteers, who will be working hard to ensure food is still available through the Pantry for as long as possible.

    If you know someone who may benefit from Your Local Pantry, please encourage them to sign up via www.yourlocalpantry.co.uk – we can not provide paper membership forms at the moment.

    Thank you for reading, stay safe and we hope to see you soon, the Your Local Pantry Stockport team.

     

    Any queries? Email pantry@stockporthomes.org

  • Your Local Pantry Woodley and Pantry at Number 5 and Brinnington

    PENNY LANE & MSP

    The way you shop at Your Local Pantry is changing due to advice from Public Health England. Please read this whole post and share it with your friends. Changes are due to Public Health England guidelines about staying safe by not having close social contact with other people.

    From this week, if members are well and showing no symptoms of Covid-19 (Coronavirus), they can collect a pre-packed food bag of 10 items from their usual pantry at the usual time.

    For Brinnington and Pantry at Number 5 members this will be on a Thursday between 3.30-5.30pm or Friday between 10am and 12 noon. For Woodley Pantry members this will be on Tuesday between 3.30-5.30pm or Wednesday between 10am-12 noon.

    As ever good hygiene practices are being followed, our staff and volunteers will be washing their hands every 20 minutes, hand sanitizers are available and gloves will be worn when handling the bags. We will also be sanitising surfaces, handles and cleaning high traffic areas more regularly than usual. If a member is self-isolating or ill, someone can collect on their behalf if they show their membership number.

     MEMBERS NEED TO BRING THE EXACT AMOUNT OF £3.50 FOR THEIR SHOP. Unfortunately, we cannot provide change at the moment. Members paying by standing order who do not want to collect their food bag need to cancel their standing order.

    This is member’s responsibility and no refunds can be given. Please bear with us at this time. We are doing our best to serve Your Local Pantry members and the community in the best way we can.

    The health and wellbeing of our volunteers, pantry members and staff remains our highest priority. We appreciate your understanding and your support for our staff and volunteers, who will be working hard to ensure food is still available through the Pantry for as long as possible.

    If you know someone who may benefit from Your Local Pantry, please encourage them to sign up via www.yourlocalpantry.co.uk – we cannot provide paper membership forms at the moment.

    Thank you for reading, stay safe and we hope to see you soon, the Your Local Pantry Stockport team. Any queries? Email pantry@stockporthomes.org


  • Older peoples services

    Your Neighbourhood Housing Officer and Independent Living Coordinators are available on their usual numbers. All non-essential face to face visits have been suspended at this time, visits are currently being conducted over the telephone.

    If you have any concerns, queries or you would like assistance in relation to shopping etc. please do not hesitate to contact either your Independent Living Coordinator, Neighbourhood Housing Officer or Independent Living Team number on 0161 218 1465.

    All activities have been suspended/cancelled. We apologise for any inconvenience caused.

  • Sheltered schemes

    Your Independent Living Coordinator is on site, you will continue to see them around the scheme.  They are contactable via their usual numbers.

    If you have any queries, concerns or need assistance in relation to shopping etc. please do not hesitate to contact your Independent Living Coordinator or Independent Living Team on 0161 218 1465

    Scheme lounges have now been closed and we would ask that you refrain from using the lounges at this time.  Thank you for your cooperation.

    All activities have been suspended/cancelled.  We apologise for any inconvenience caused. 

  • Money Advice

    We know this is a time of huge uncertainty for many of you in so many ways and you will no doubt be worried about being able to manage to pay your rent and bills during this time.

    The government has made some announcements that they will protect renters, but this does not specifically allow a ‘rent holiday’. Rent will continue to be charged and you will still be liable for paying this as a tenant, but we will be working even more closely with you now to fully understand your individual circumstances, provide specialist advice and support to maximise your income during this time, and if you do fall into arrears because of the situation you find yourself in we will work with you to put in place realistic and affordable future payment arrangements.

    We urge you to contact the Customer Finance Team as soon as possible if you experience or expect to experience difficulties in meeting your rent payments or other financial commitments. The government have put measures in place to protect jobs and income so we will explore all of this with you and ensure you are not missing out. You can contact by phone by ringing 0161 217 6016, option 3 Monday to Friday 8.30am until 5pm or email your query to rents@stockporthomes.org.

    We are committed that we will not take any legal action because of rent arrears against any customers affected by Coronavirus during the next 3 months and again urge you to contact us as soon as possible to discuss your own situation with us.

  • Energy Advice service

    If you have a prepayment meter and are worried about running out of gas and electricity credit if having to self-isolate. In the first instance try to contact your energy supplier to see what help is available. If further support is needed then we can provide over the phone advice on 0161 474 4062.

    You can find further Energy provider support and contact details here.

    For more information click here.

  • ASB

    The ASB Service is operating fully and is here to support anyone experiencing ASB during these difficult times. ASB staff are all available by phone as normal. You can continue to report ASB online using the reporting form, or by phone. 

    ASB cases will continue to be opened and investigated and appropriate action taken although customer contact will be (in the main) by phone and email.

    In order to reduce the footfall to Cornerstone please only attend the office to report ASB if you are suffering from what SHG’s ASB policy classes as “urgent” ASB which includes:

    • being a victim of threats of or use of actual violence,
    • Incidents of domestic abuse and hate crime.

    All other types of ASB which do not fall in that category should be reported to SHG by phone/email or using the online form

    Anyone reporting “urgent” ASB as described above can expect to have a response form a member of the team within 24 hours. All other types of ASB reports will be responded to within three working days.

    In order to keep the service running as smoothly as possible, please do not contact the service again before the above timescales for responding have occurred, unless there is an escalation of the behaviour you’re experiencing.

    Remember that if anyone is in immediate danger you should always call the police first on 999.

  • Repair 1st

    Please be aware that from 24 March our repairs service is operating on emergency calls only. Please don’t report standard repairs by phone or online until further notice. Emergency repairs or Health and Safety essential repairs can still be reported by calling 0161 217 6016.

    For all new repairs being reported, at present these will be booked on longer attendance time scales, this will enable us to cope with daily emergencies and to manage our work force more effectively during these unusual times.

    If we are attending an emergency, please provide our team with clear access and remain outside of their safe working space, providing them with at least 2 meters clear space to minimise human contact. All of our engineers and contractors have the necessary personal protective equipment required to ensure a safe working environment is maintained.

    You must inform us if you are self isolating or you have Coronavirus symptoms by completing the form below, or telling our team on the telephone.

     

  • Cornerstone Reception

    Our reception at Cornerstone is currently closed. Please call 0161 217 6016 to access our services.

  • Wellbeing

    Mental Health is an issue that is extremely close to our hearts here at Stockport Homes. With 1 in 4 people being affected by mental illness each year, and a significant number of our customers dealing with poor mental health, it is a reality that everyone has had experience with, whether at home, work or within the community.

    We can offer our customers and local residents support and advice, along with signposting to appropriate services. 
    Please see which services are available, and visit individual websites to see how services are currently being delivered here 

  • Carecall

    We want to re-assure all of our customers that Carecall is here to help 24/7.

    In regards to Covid-19, we have robust business continuity plans in place and we don’t anticipate any significant problems.

    However, the safety of you, our staff and other customers is paramount and for anyone displaying symptoms – the response we send will be a medical response.

    We will post regular updates via Facebook about how we continue to serve our community in the best way possible.

    www.carecall24.co.uk

  • Safeguarding

    Safeguarding is about:

    • protecting children and adults at risk from harm, abuse and neglect
    • preventing damage to health and development
    • ensuring children are growing up safely, have the best life chances and enter adulthood successfully

     

    Children and adults at risk can be abused in a family, institution or community setting. Abuse can include:

    • physical abuse
    • emotional abuse
    • sexual abuse
    • domestic abuse
    • neglect - persistent failure to meet basic physical and / or psychological needs
    • financial or material abuse
    • discriminatory abuse
    • institutional abuse
    • domestic Abuse

     

    Stockport Homes is committed to helping you live a life without fear. We can give advice and support options on staying safe, housing options, money matters, mental health and recovery. We can advise and refer you onto specialist services.

    Safeguarding issues can become more prevalent in times of stress and difficulty so if you do have concerns about a child or vulnerable adult, please contact:

    • In an emergency situation please call 999
    • Stockport Council's Children's Social Care on 0161 217 6028
    • Stockport Council's Adult Social Care on 0161 217 6029
    • Stockport Council's out of hours service on 0161 718 2118
    • Stockport Police on 0161 872 5050
    • NSPCC Child Protection helpline on 0808 800 5000

    If you are immediately worried about your safety it is advised that you call the Police on 999.

     

    For non-emergency help you can use the following helplines. The helplines are open to people experiencing domestic abuse, their friends and family or professionals.

     

    Greater Manchester Domestic Abuse Helpline

    0161 636 7525 (open Monday to Friday, 10am – 4pm excluding bank holidays) http://www.domesticabusehelpline.co.uk/

     

    National Domestic Violence Helpline (women only)

    0808 200 0247 (24hour) http://www.nationaldomesticviolencehelpline.org.uk/

     

    National Centre for Domestic Violence

    0800 970 2070 https://www.ncdv.org.uk/

     

    GALOP National LGBT+ Domestic Abuse

    0800 999 5428 http://www.galop.org.uk/

     

    Stockport Council - Coronavirus Helpline for vulnerable people

    0161 217 6046 https://www.stockport.gov.uk/coronavirus-help-vulnerable-people

  • Caretaking services

    We are continuing to deliver Caretaking services to all sites via our dedicated caretaking team. The team are focusing on those areas which includes door entries, lifts , hand rails, lift panels, doors, push plates etc. If you have any concerns about a particular block or area please contact us on 0161 217 6016. 

  • Community Centres

    All Community Centres are currently closed, apart from where we are continuing to offer the Local Pantry Services (See tab for Your Local Pantry)

     

  • Prepayment Meters

    Customers with pre-payment meters who may not be able to add credit can speak to their supplier about options to keep them supplied. This could include nominating a third party for credit top ups, having a discretionary fund added to their credit, or being sent a pre-loaded top up card so that their supply is not interrupted.

     

    See below advice from suppliers for those who are on prepayment meters:

     

    • If you have a smart meter you can top up without leaving your home:
    • Online or via an app, all companies whom install smart top up meters will allow you to top up online or via an app, once you have registered your account.
    • Telephone, all suppliers will have a 24/7 automated payment line or text facility to top up

     

    • Traditional key and card prepayment meters:
    • Over the next few months try to top up more on your meter where possible in case you need to self-isolate
    • If possible ask friends, family or a neighbour to top up for you
    • Call supplier for further help if you are still struggling to top up and stay on supply.

     

     

    Customers that are on the pre-pay Heat and Hot Water meters:

    Beaver House, Brecon Towers, Brook House, Conway Towers, Dunton Towers, Heaton Towers, Hempshaw House, Hollow End Towers, Lenham Towers, Ludlow Towers, Norris Towers, Romney Towers, Voewood Towers

     

    There are alternative methods of payment that you can set up to keep credit on your heat and hot water meter:

    • Over the phone – 24 Hour automated payment line, call 01623 541 401. You will require your heat meter top up card number and your bank details to complete a top up

     

    • Standing order – you can set up an automatic payment that will go straight from your bank account to the heat meter. Please call the Energy Advice Team on 0161 474 4062 to request the details required to set it up with your bank

     

    • Online payments – Register an account at energybilling.co.uk, again you will require your heat meter top up card number. Once registered you will be able to top up online using your bankcard.

     

     

    If you have further issues or you are concerned about topping up your prepayment energy meters please contact the Energy Advice Team for over the phone advice on 0161 474 4062 or email energy.advice@stockporthomes.org

     

  • Social Distancing

    You will have seen that the Government have given advice and instructions on social distancing – this means you should be staying as far away from others as you can, and 2 metres as a minimum.
    This is especially important if you are over 70, have underlying health issues or you are pregnant.

    Every member of the community has a responsibility within this, and the police also have the power to break up groups during the Coronavirus outbreak.

    Please pay special attention to this, and be more aware in communal areas, outside block entrances and use the lists responsibly.

    More information can be found here - https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people/guidance-on-social-distancing-for-everyone-in-the-uk-and-protecting-older-people-and-vulnerable-adults

  • Translated advice

    The Government have released translated guidance for self-isolation and social distancing into the following languages: Arabic, French, Mandarin, Cantonese, Polish and Welsh. The links are here:

    https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance
    https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people

    You can find translations in more languages, including Slovak, Greek, Czech here: https://www.doctorsoftheworld.org.uk/coronavirus-information/

  • Domestic Violence

    Domestic Abuse Support Available to Local People

    The Council is continuing to support those people who are experiencing domestic abuse during this period.

    We understand that whilst families are staying at home to reduce the spread of Covid-19, many may be concerned about quarantine measures due to domestic abuse.

    We're committed to supporting victims of abuse especially at this time of increased risk. Our services and the Greater Manchester Police are continuing to operate to support victims through maintaining essential services and continuing to respond to domestic abuse.

    Contact Numbers

    Children: Speak to the Multi-Agency Safeguarding and Support Hub (MASSH) for immediate support and signposting to relevant services. Call:

    • Monday to Thursday from 8:30 am to 5pm: 0161 217 6028
    • Friday from 8:30am to 4:30pm: 0161 217 6028
    • Evening, overnight and weekends: 0161 718 2118

    Adults: If you have a safeguarding concern in relation to a vulnerable adult call our Adult Social Care team:

    • Monday to Thursday from 8:30am to 5pm: 0161 217 6029
    • Friday from 8:30am to 4:30pm: 0161 217 6029
    • Evening, overnight and weekends: 0161 718 2118

    You can also email: adultsocialcare@stockport.gov.uk

    If you, a child, or anyone in your family are at immediate risk of harm, call the police urgently on 999.

    For more information, visit Support for Victims of Domestic Abuse

If you are a customer who is self-isolating, or infected, you can tell us online by completing the form below or telling us when you ring to access services. 

Good Hygiene is the best preventative measure. The most recent advice from the government is that you should stay at home for 7 days if you have either a high temperature (37.8) or a new continuous cough. This will help to protect others in your community while you are infectious.

There are things we can all do to help stop germs spreading:

  • Always carry tissues, use them to catch coughs or sneezes then bin them and wash our hands or use a sanitiser gel.
  • Wash our hands often with soap and water or use sanitiser gel, especially after using public transport.
  • Avoid touching our eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

Up-to-date information about the virus from NHS and Department of Health’s websites

To get Coronavirus advice, please visit NHS 111 Coronavirus service


Typical symptoms include fever and a cough that may progress to breathing difficulties.  The current evidence is that most cases appear to be mild and that more severe symptoms generally only occur in people with weakened immune systems, older people, and those with long term conditions like diabetes, cancer and chronic lung disease. 

Contact form - COVID 19

Please continue to update us on any health developments.

We are collecting this information to help protect our customers and staff and do so with your explicit consent

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Page last reviewed 02/04/2020