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Stockport Homes’ Repair 1st Team and B4Box win for strong partnership and customer service excellence

Posted 02 March 2020

The Repair 1st team at Stockport Homes Group have won in the ‘In-house Maintenance Team of the Year’ category and with B4Box in the ‘Partnership of the Year’ category at the Building Communities Awards 2020.

The winners were announced at Athena in Leicester on Friday 28th February.

These awards recognise and celebrate professionalism, excellence and innovation within the housing and construction community.

Stockport Homes’ Repair 1st Service won the award for its pro-active approach and implementations to planned programmes of repairs and its incredible customer satisfaction rate of 98.9%. Investment in decent homes continues to be a key focus, with investment of over £9 million made last year in the repairs service. Stockport Homes and B4Box won the award for their strong partnership and collaboration, which is demonstrated in both organisations’ innovative work initiatives and commitment to transforming lives, providing training and employment opportunities in construction to people from disadvantaged backgrounds.

Jenny Osbourne, Chair of the Board at SHG said,

“We are extremely proud of our Repairs Team and the excellent services they deliver, completing over 40,000 repairs per year with such a high level of satisfaction, is testament to the team. We continue to make investments in technology, systems and our staff to ensure that we continue offering such a positive experience for our customers. Our partnership with B4Box, that has maximised the construction contribution to SHG’s mission of ‘Transforming Lives’, has had a dramatic impact on SHG, participants and the local community providing people with a route into training or employment and offering them with a chance to turn their lives around.”

Aileen McDonnell, Founder and CEO of B4Box said,

“We are delighted to have been recognised for the strong partnership we have with Stockport Homes, and how we are continuing to make a huge difference to the lives of local people and providing them with bright future career opportunities.”
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Page last reviewed 02/03/2020