The Customer Scrutiny Panel at Stockport Homes have scored the maximum score on a recent assessment for ‘QAS’ in the critical assessment factors. Stockport Homes is the only group to have achieved 30 out of 30 in the assessment.
The Customer Scrutiny Panel (CSP) is a group of customers who review and challenge how Stockport Homes are performing and delivering services. The CSP choose which service areas they want to examine and have access to whatever information they need to carry out detailed examinations and make a judgement on how that service is performing.
QAS is a quality mark created by TPAS, House Mark and the Chartered Institute of Housing specifically for customer led scrutiny within the housing sector.
Robin Burman, Chair of the Board, Stockport Homes said,
“Being the only group to have achieved 30 out of 30 in the assessment is an outstanding result which will enhance the Panel’s and Stockport Homes’ reputation for excellence in customer scrutiny. We are proud of their achievement.”
Would you like to become a part of our Customer Scrutiny Panel? For more information contact Callum Rimmer, Governance and Scrutiny Officer on firstname.lastname@example.org or on 0161 474 2219
Photos: 1 From left to right - Jeremy Beatty (SHG), Sandra Coleing (SHG), Sheila Smith (CSP), Stephen Whitbread (CSP), Pat Rapley (CSP), Pamela Hunter (CSP), Derek Atherton (CSP), Jayne Boote (Independent Mentor), Callum Rimmer (SHG)