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12 years of Customer Service Excellence

Posted 17 November 2020

For the 12th year running, Stockport Homes have been awarded the Customer Service Excellence accreditation by putting the customer at the heart of everything they do.

This year the assessor focussed on Stockport Homes’ approach to Covid 19, highlighting their work to provide food to those in need in Stockport and finding new ways to answer resident queries online.

The assessor said:

Stockport Homes have raised its game in response to Covid 19 at a time when many organisations were struggling.

The accreditation is recognition for meeting government approved standards on customer service.

The assessor identifies areas of compliance plus – where they are delivering above other organisations. This year two areas were identified as plus areas;

  • Using customer insight to identify and improve services to vulnerable customers, this was particularly around our work on vulnerable customers during Covid 19.
  • Making positive changes to services, for which he said there were numerous examples at SHG.

This is an accreditation that recognises the hard work of staff across the organisation in delivering excellent services to customers.

Jenny Osbourne, Chair of Stockport Homes Board, said

I am delighted to hear that we have been awarded the Customer Service Excellence accreditation for the 12th year, this is a testament to all the hard work staff have put in to ensuring customer receive the best customer service.
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Page last reviewed 17/11/2020