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Customer super six

We regularly check all our services to find out how well we are doing and where we can improve.

In July 2017 we once again asked customers what matters most and what they want to receive regular information on. 129 customers took part in a survey and the six most popular areas have become this year's 'customer super six'. They are reported on the website four times a year, as well in the customer newsletter. To read the Stockport at home customer newsletter, go to the publications page.

You can see the customer super six and how we are doing for April 2017 to June 2017 below:

Anti-social behaviour

 

Our target

Current performance

Anti-social behaviour complainants satisfied with the outcome of their case

98.5%

97.8%

Average time taken to successfully close an anti-social behaviour case

No target 

88 days

Repairs

 

Our target

Current performance

Repairs completed at the first visit

93.5%

95.3%

Satisfaction with the outcome of repairs

No target

100%

Calls to the repairs contact centre picked up

No target

91.0%

Neighbourhoods

 

Our target

Current performance

Estate inspections rated at least 'good'

97.0%

97.02%

For more information, or to let us know what you think, please contact the Performance and Improvement Team on 0161 474 2600 or email feedback@stockporthomes.org

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Page last reviewed 16/08/2017