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Customer super six

We regularly check all our services to find out how well we are doing and where we can improve.

We asked customers what matters most and what they want to receive regular information on. The six most popular areas are called the 'customer super six'. They are reported on the website four times a year, as well in the customer newsletter. To read the Stockport at home customer newsletter, go to the publications page.

You can see the customer super six and how we are doing for April to June 2018 below:

 

Our target

Current performance

Anti-social behaviour complainants satisfied with the outcome of their case

98.5%

100%

Customer satisfaction with their repair

 97.5%

98.7%

Satisfaction with the quality of service during investment work (work that is not repairs eg. new kitchen)

 98.5%

99.1%

Calls to our repairs, Homechoice, rents and neighbourhood teams that were picked up

 95%

91.7%
Repairs completed at the first visit

 94%

95.6%
Number of new affordable homes

 No target

122

 

For more information, or to let us know what you think, please contact the Performance and Improvement Team on 0161 474 2600 or email feedback@stockporthomes.org

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Page last reviewed 17/08/2018