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Customer super six

We regularly check all our services to find out how well we are doing and where we can improve.

We asked customers what matters most and what they want to receive regular information on. The six most popular areas are called the 'customer super six'. They are reported on the website four times a year, as well in the customer newsletter. To read the Stockport at home customer newsletter, go to the publications page.

You can see the customer super six and how we are doing for April 2019 to September 2019 below:

 

Our target

Current performance

Estate inspections to check neighbourhoods are clean and safe rated at least “good”

97%

97.67%

Fire Risk Assessments – for flats, supported housing and shared areas

 100%

100%

Customer satisfaction with how we deal with anti-social behaviour

98.5%

98.97%

Number of people prevented from being homeless compared to number assessed as homeless

 1:1.5

 1:1.5
 Number of new affordable homes we have built

 No target

 52
 How many Stockport residents we helped back into work or education

 No target

 1,307 (rolling 12 months)

 

For more information, or to let us know what you think, please contact the Performance and Improvement Team on 0161 474 4513 or email patrick.arnold@stockporthomes.org

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Page last reviewed 09/10/2019