If you are still unhappy once we have reviewed your complaint, you can have your complaint heard by a ‘designated person’ as defined by law. This can be an elected representative, such as a local MP or Councillor, or a registered group of independent tenants. If you would like to approach the local Independent Tenant Panel, please contact the Customer Feedback Officer by telephone on 0161 474 2600 or email firstname.lastname@example.org
You can complain to the Independent Housing Ombudsman at any time. However, if you have not made a complaint with us, they will usually send your complaint to us first.
For more information, please visit the Independent Housing Ombudsman website (housing-ombudsman.org.uk)
Contact details for the Independent Housing Ombudsman:
Housing Ombudsman Service
Harbour Exchange Square
Telephone: 0300 111 3000