Carecall flies the flag of quality

Staff and customers of Carecall, part of Stockport Homes, who provide a Telemonitoring service to older and vulnerable tenants and residents of Stockport, are celebrating after the business was awarded a quality mark by their national governing body, the Telecare Services Association (TSA) on Thursday 4 March 2010.

The national award, Accreditation to the Code of Practice 2009, demonstrates the high standard of service that Carecall, part of Stockport Homes, provides to its customers and other stakeholders. It places the business as one of just seven organisations nationwide to have achieved this accolade for all four aspects of its service. 

Of 230 Telecare monitoring companies across the country, being one of seven in the UK and one of just two in the North West to achieve this accreditation is praise indeed for Carecall and highlights the level of service satisfaction that can be achieved through delivering a customer driven service and through adapting swiftly to market developments. 

The Telecare Industry brings together companies with a shared vision and commitment to transforming the lives of older or vulnerable people. The inspection looked at how effectively Carecall provides that service and recognised that it has strived over the years to develop its services in line with changes in customer needs and the social and technological environment. Through a rigorous assessment, Carecall now proudly flies the flag of a quality business, providing the highest level of service to its customers. 

Carecall’s customers benefit from knowing that staff have proven expertise, time and drive to work together to enhance their quality of life, with the assurance and comfort that a Telecare unit and alarm pendant allows them to remain independent in their own home.

Martyn Shaw, Older Persons’ Services Manager is delighted with the news: “This quality mark is a real achievement for Carecall. Flying this flag means that people living in the Stockport area who are considering support in their home will know that Carecall has a passion for telecare. Our desire to deliver the best possible service to our customers means that we can be depended upon 24/7 and we will significantly improve their quality of life. We are very proud of this award.”