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Member enquiry update

A total of 46 enquiries were received from members in May 2017. All enquiries were responded to in less than 10 working days.

Almost 40 per cent of enquiries related to the homechoice and housing options teams. Customers sometimes contact their Councillor or MP when they are unhappy with the points awarded and Stockport Homes is happy to provide details of how the decision has been reached. Stockport Homes keeps customers informed about the progress of their applications and bidding points are reviewed as and when new information becomes available. Additional support can be provided to customers during the application process where a need is identified.

The largest number of enquiries was received for the Brinnington & Central ward (nine enquiries). When cases are considered as a proportion of properties managed in each ward, Cheadle and Gatley had the largest number (1.97 enquiries per 100 properties managed).

If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love, Customer Feedback Officer on 0161 474 2600 or email matthew.love@stockporthomes.org

  • April 2017

    A total of 36 enquiries were received from members in April 2017. All enquiries were responded to in less than ten working days.

    Almost a quarter of enquiries were responded to by the anti-social behaviour team. Stockport Homes takes anti-social behaviour very seriously and customers are able to report concerns by filling in an online form or telephoning the team directly.

    The largest number of enquiries was received for the Brinnington and Central ward (eight enquiries). When cases are considered as a proportion of properties managed in each ward, Heald Green had the largest number (1.10 enquiries per 100 properties managed). 

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love, Customer Feedback Officer on 0161 474 2600 or email matthew.love@stockporthomes.org

  • March 2017

    A total of 40 enquiries were received from members in March 2017. All enquiries were responded to in less than 10 working days.

    37.5 per cent of enquiries related to the Homechoice and Housing Options teams. Customers sometimes contact their Councillor or MP when they are unhappy with the points awarded and Stockport Homes is happy to provide details of how the decision has been reached. Stockport Homes keeps customers informed about the progress of their applications and bidding points are reviewed as and when new information becomes available. Additional support can be provided to customers during the application process where a need is identified.

    The largest number of enquiries was received for the Brinnington and Central ward (13 enquiries). When cases are considered as a proportion of properties managed in each ward, Heald Green had the largest number (2.17 enquiries per 100 properties managed). 

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love, Customer Feedback Officer on 0161 474 2600 or email matthew.love@stockporthomes.org

  • February 2017

    A total of 44 enquiries were received from members in February 2017. All enquiries except one were responded to in less than ten working days.

    27 per cent of enquiries were responded to by the anti-social behaviour team. Stockport Homes takes anti-social behaviour very seriously and customers are able to report concerns by filling in an online form or telephoning the team directly.

    The largest number of enquiries was received for the Brinnington and Central ward (17 enquiries). When cases are considered as a proportion of properties managed in each ward, Heald Green had the largest number (1.09 enquiries per 100 properties managed).

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love, Customer Feedback Officer on 0161 474 2600 or email matthew.love@stockporthomes.org

  • January 2017

    A total of 36 enquiries were received from members in January 2017. All enquiries were responded to in less than ten working days.

    One third of enquiries related to the homechoice and housing options teams. Customers sometimes contact their Councillor or MP when they are unhappy with the points awarded and Stockport Homes is happy to provide details of how the decision has been reached. Stockport Homes keeps customers informed about the progress of their applications and bidding points are reviewed as and when new information becomes available. Additional support can be provided to customers during the application process where a need is identified.  

    The largest number of enquiries was received for the Brinnington and Central ward (12 enquiries). When cases are considered as a proportion of properties managed in each ward, Marple North had the largest number (1.06 enquiries per 100 properties managed).

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love, Customer Feedback Officer on 0161 474 2600 or email matthew.love@stockporthomes.org

  • December 2016

    A total of 43 enquiries were received from members in December 2016. All enquiries were responded to in less than ten working days.

    Almost 40 per cent of enquiries related to the repairs team. Customers are able to report a repair to the contact centre via telephone, email or online 24 hours a day. Repairs are categorised based on whether they are an emergency or routine.

    The largest number of enquiries was received for the Brinnington and Central ward (10 enquiries). When cases are considered as a proportion of properties managed in each ward, Heald Green had the largest number (3.23 enquiries per 100 properties managed).

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love, Customer Feedback Officer on 0161 474 2600 or email matthew.love@stockporthomes.org 

  • November 2016

    A total of 34 enquiries were received from members in November 2016. All enquiries were responded to in less than ten working days.

    More than 32 per cent of enquiries related to the homechoice and housing options teams. Customers sometimes contact their Councillor or MP when they are unhappy with the points awarded and Stockport Homes is happy to provide details of how the decision has been reached. Stockport Homes keeps customers informed about the progress of their applications and bidding points are reviewed as and when new information becomes available.
    Additional support can be provided to customers during the application process where a need is identified.

    The largest number of enquiries was received for the Reddish North and Brinnington and Central wards (four enquiries each). When cases are considered as a proportion of properties managed in each ward, Marple North had the largest number (1.08 enquiries per 100 properties managed).

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love, Customer Feedback Officer on 0161 474 2600 or email matthew.love@stockporthomes.org

  • October 2016

    A total of 39 enquiries were received from members in October 2016. All enquiries were responded to in less than ten working days.

    More than 30 per cent of enquiries related to the repairs service. Customers are able to report a repair to the contact centre via telephone, e-mail or online 24 hours a day. Repairs are categorised based on whether they are an emergency or routine.

    The largest number of enquiries was received for the Brinnington and Central ward (five enquiries). When cases are considered as a proportion of properties managed in each ward, Heald Green had the largest number (1.05 enquiries per 100 properties managed).

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love, Customer Feedback Officer on 0161 474 2600 or email matthew.love@stockporthomes.org 

  • September 2016

    A total of 40 enquiries were received from members in September 2016. All enquiries were responded to in less than ten working days.

    35 per cent of enquiries related to the two area housing offices. Customers contact their local housing office regarding a range of issues such as anti-social behaviour and other issues relating to their tenancy.

    The largest number of enquiries was received for the Brinnington and Central ward (11 enquiries). When cases are considered as a proportion of properties managed in each ward, Heald Green had the largest number (3.16 enquiries per 100 properties managed).

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love, Customer Feedback Officer on 0161 474 2600 or email matthew.love@stockporthomes.org

  • August 2016

    A total of 23 enquiries were received from members in August 2016. All enquiries were responded to in less than ten working days.

    Almost 35 per cent of enquiries related to the west area housing office. Customers contact their local housing office regarding a range of issues such as anti-social behaviour and other issues relating to their tenancy.

    The largest number of enquiries was received for the Davenport and Cale Green ward (five enquiries). When cases are considered as a proportion of properties managed in each ward, Bramhall North had the largest number (25.00 enquiries per 100 properties managed). It must be noted there are only four Stockport Homes properties in this ward.

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love, Customer Feedback Officer on 0161 474 2600 or email matthew.love@stockporthomes.org

     

  • July 2016

    A total of 38 enquiries were received from members in July 2016. All enquiries were responded to in less than 10 working days.

    Almost 35 per cent of enquiries related to the west area housing office. Customers contact their local housing office regarding a range of issues such as anti-social behaviour and other issues relating to their tenancy.

    The largest number of enquiries was received for the Reddish North ward (eight enquiries). When cases are considered as a proportion of properties managed in each ward, Bramhall North had the largest number (25.00 enquiries per 100 properties managed). It must be noted there are only four Stockport Homes properties in this ward.

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love, Customer Feedback Officer on 0161 474 2600 or email matthew.love@stockporthomes.org 

  • June 2016

    A total of 39 enquiries were received from members in June 2016. All enquiries except three were responded to in less than 10 working days. One enquiry relating to the investment team was responded to out of time because it was logged incorrectly and not assigned to a lead officer. This was due to human error in the absence of the Customer Feedback Officer (CFO) and arrangements have been put in place to avoid this happening in the future. One enquiry relating to the housing options team was responded to out of time because of difficulties in contacting the various parties relating to the enquiry. A holding response should have been sent but, unfortunately, this was overlooked. One enquiry relating to the Homechoice team was responded to out of time as it was received during a very busy period for the team. In order to prevent this happening again in future the CFO will meet with both staff members involved to arrange for an automatically generated reminder to be sent to them when a case is approaching the due date. In all three cases the councillor or MP received a full response to their enquiry and the delay in responding did not result in any adverse outcomes for customers.

    Almost 40 per cent of enquiries related to the Homechoice and housing options teams. Customers sometimes contact their Councillor or MP when they are unhappy with the points awarded and Stockport Homes is happy to provide details of how the decision has been reached. Stockport Homes keeps customers informed about the progress of their applications and bidding points are reviewed as and when new information becomes available. Additional support can be provided to customers during the application process where a need is identified.

    The largest number of enquiries was received for the Brinnington and Central ward (seven enquiries). When cases are considered as a proportion of properties managed in each ward, Bramhall South had the largest number (3.92 enquiries per 100 properties managed).

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love, Customer Feedback Officer on 0161 474 2600 or email matthew.love@stockporthomes.org

  • May 2016

    A total of 34 enquiries were received from members in May 2016. All enquiries except two were responded to in less than ten working days. Both enquiries related to the ASB team and were as a result of the staff member assigned to respond being unexpectedly off work due to illness. They were reallocated to the ASB Services manager who then investigated the matters before providing a response. The MP was informed on both occasions of the delay.

    Almost 24 per cent of enquiries were responded to by the anti-social behaviour team. Stockport Homes takes anti-social behaviour very seriously and customers are able to report concerns by filling in an online form or telephoning the team directly.

    The largest number of enquiries was received for the Brinnington & Central and Reddish North wards (six enquiries for each).
    When cases are considered as a proportion of properties managed in each ward, Reddish North had the largest number (0.99 enquiries per 100 properties managed).

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love, Customer Feedback Officer on 0161 474 2600 or email matthew.love@stockporthomes.org

  • April 2016

    A total of 40 enquiries were received from members in April 2016.  All enquiries were responded to in less than ten working days.  

    30 per cent of enquiries related to the two area housing offices. Customers contact their local housing office regarding a range of issues such as anti-social behaviour and other issues relating to their tenancy. 

    The largest number of enquiries was received for the Brinnington & Central ward (eight enquiries).

    When cases are considered as a proportion of properties managed in each ward, Marple North had the largest number (2.15 enquiries per 100 properties managed).

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love, Customer Feedback Officer on 0161 474 2600 or emailmatthew.love@stockporthomes.org

  • March 2016

    A total of 32 enquiries were received from members in March 2016. All enquiries were responded to in less than ten working days.

    More than 40 per cent of enquiries related to the Homechoice and housing options teams. Customers sometimes contact their Councillor or MP when they are unhappy with the points awarded and Stockport Homes is happy to provide details of how the decision has been reached. Stockport Homes keeps customers informed about the progress of their applications and bidding points are reviewed as and when new information becomes available. Additional support can be provided to customers during the application process where a need is identified.

    The largest number of enquiries was received for the Brinnington & Central ward (nine enquiries).

    When cases are considered as a proportion of properties managed in each ward, Reddish North had the largest number (0.82 enquiries per 100 properties managed).

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love, Customer Feedback Officer on 0161 474 2600 or emailmatthew.love@stockporthomes.org

  • February 2016

    A total of 40 enquiries were received from members in February 2016.  All enquiries were responded to in less than ten working days.  

    20 per cent of enquiries related to the two area housing offices. Customers contact their local housing office regarding a range of issues such as anti-social behaviour and other issues relating to their tenancy. 

    The largest number of enquiries was received for the Brinnington & central ward (nine enquiries).

    When cases are considered as a proportion of properties managed in each ward, Manor had the largest number (0.84 enquiries per 100 properties managed).

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love, Customer Feedback Officer on 0161 474 2600 or email matthew.love@stockporthomes.org

  • January 2016

    A total of 28 enquiries were received from members in January 2016. All enquiries were responded to in less than ten working days.

    25 per cent of enquiries related to the repairs team. Customers are able to report a repair to the contact centre via telephone, email or online 24 hours a day. Repairs are categorised based on whether they are an emergency or routine.

    The largest number of enquiries was received for the Brinnington and central ward (seven enquiries).

    When cases are considered as a proportion of properties managed in each ward, Marple North had the largest number (1.09 enquiries per 100 properties managed).

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love, Customer Feedback Officer on 0161 474 2600 or email matthew.love@stockporthomes.org

 

 

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Page last reviewed 20/06/2017