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Rehousing Services Service Standards

Our Service Standards have been designed in consultation with customers, looking at the issues which affect them. The following gives an overview of how we have met these standards, including customer feedback.


Service Standard


Allocating homes

We will provide you with clear information about  how we allocate our homes and the properties that may be available to you




We will provide you with support with bidding for properties if you need it



When we have all the information we need we will process applications within 10 days

2.5 days


Housing Support

We will provide you with a named officer to give you the support you need to live more independently


(1% said they were already living independently)

Temporary Accommodation

We will provide a safe and secure and environment at our Temporary Accommodation sites


We will provide you with the support you need to move to on when you are ready



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Page last reviewed 03/01/2017