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Rehousing Services Service Standards

Our Service Standards have been designed in consultation with customers, looking at the issues which affect them. The following gives an overview of how we have met these standards, including customer feedback.

Theme

Service Standard

Performance

Allocating homes

We will provide you with clear information about  how we allocate our homes and the properties that may be available to you

93%

 

 

We will provide you with support with bidding for properties if you need it

100%

 

When we have all the information we need we will process applications within 10 days

2.5 days

 

Housing Support

We will provide you with a named officer to give you the support you need to live more independently

99%

(1% said they were already living independently)

Temporary Accommodation

We will provide a safe and secure and environment at our Temporary Accommodation sites

100%

We will provide you with the support you need to move to on when you are ready

100%

 

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Page last reviewed 03/01/2017