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Customer super six

We regularly check all our services to find out how well we are doing and where we can improve. We asked customers what matters most and what they want to receive regular information on; these are called the ‘customer super six’. They are reported on the website four times a year, as well in the customer newsletter. To read the Stockport at home customer newsletter, go to the publications page.

You can see the customer super six and how we are doing for April 2016 to March 2017 below:

We are on target…

 

Our target

Current performance

 Average number of days taken to re-let empty homes

12 days 

11.8 days

We are getting there…

 

Our target

Current performance

Overall satisfaction with the quality of service during investment work programmes

98%

 97.1%

Estate inspections rated at least 'good'

97%

95.2%

Repairs completed right first time

85%

80.8%

Anti-social behaviour complainants satisfied with the outcome of their case

98.5%

96.6%

No target…

 

Current performance

The average repair cost for each property over the past 12 months

£236

For more information, or to let us know what you think, please contact the Performance and Improvement Team on 0161 474 2600 or email feedback@stockporthomes.org

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Page last reviewed 22/05/2017